Frequently Asked Questions
Answers to the most common questions about home healthcare in Istanbul.
What is Neo Sağlık?
Neo Sağlık is a home healthcare center licensed by the Istanbul Provincial Health Directorate. We bring doctor visits, nursing care, IV therapy, blood tests, imaging (X-ray, ultrasound, ECG, echo), physiotherapy and patient care to homes, hotels and offices across Istanbul.
How do I book a home visit?
Call us at +90 532 679 10 94 or send a WhatsApp message to the same number. Tell us what you need, share your address and location, and our team will be at your door — usually within 1-2 hours in Istanbul.
How quickly can your team arrive?
Within Istanbul, our team arrives within 1-2 hours of your request. You can also schedule a visit for a time that suits you.
Do your staff speak English?
Our call center can assist you in English via phone and WhatsApp. Please mention your language preference when you contact us so we can plan the visit accordingly.
Can you visit hotels?
Yes. We provide home healthcare services at hotels, short-term rentals and offices anywhere in Istanbul — ideal for tourists and business travelers.
When and how do I pay?
Payment is taken after the service is completed, by cash or credit/debit card. The fee is shared with you in advance when you call; there are no hidden charges.
Can I use my health insurance?
Some private health insurance policies cover home healthcare services. Our team can help you check your policy; we can also provide documents for reimbursement.
Do you work at night and on weekends?
Yes. Neo Sağlık operates 24 hours a day, 7 days a week, including weekends and public holidays. In life-threatening emergencies, please call 112 first.
Our medical team is one call away
Call us 24/7 — tell us what you need and our team will come to your door in Istanbul.